CASADECASAL CANCELLATION POLICY

After the new European regulations on card payment dated from September 14- 2019, the reservation procedure will be as follows:

25% or 35% will be requested in advance, depending on the total amount of the reservation. Payment will be by bank transfer or by card payment request (available from February 2020).

In this last case, the client will receive an email with a link to a payment gateway to pay with the card.

The cancellation will give the right to retain, as compensation the following percentage:

  1. A) Cancellations made between 7 and 15 days before the date of arrival. 40% of the amount sent in advance will be withheld.
  2. B) Cancellations made with less than 7 days to the date of arrival. 100% of the amount sent in advance will be withheld.

Due to the disproportionate increase in cancellations in high season when the weather forecast is rainy, excuses for family or mechanical problems will not be accepted.

As deference to our clients, we wait until the day of arrival. If at least 90% of the nights are re-booked, we return the full advance.

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