FAQS

In Casadecasal we want all the planning of your stay with us to be perfect. We advise you to read our FAQS page and if for any reason you do not find your question answered you can contact us at ☎981 50 32 27 ☎ or through our contact page.

Tabla de Contenidos

Frequently asked questions from our customers

Resolve your doubt:

You can book through the phone, Online from our website or by email. You can directly access the Reservation area by clicking here.
You can pay cash or with a Visa, Maestro or MasterCard credit card. Payment applies on the day of departure. We request an advance paid by bank transfer or Card. For more information, go to the cancellation policy.
If you wish, you can pay for your stay before arrival. We usually give the invoice on the day of departure.
The price may vary according to demand in specific dates such as summer, Christmas or important events. In the case of long stays, it depends if it is in high or low season to offer a special price.
For groups, special prices apply only in low season. Contact us for more information.
Whether it is a reservation by phone, online or by email, we always send an email confirming that you made the booking correctly. In the case of Online Reservations, the management program we use also generates an automatic email confirming the reservation.
To make any changes, it is always better to call 0034 698148323  by phone. That way, it is easier to fit the new dates with the existing reservations.
In case of cancelling after the deadline that allows you to do it without any charge, we charge a penalty. The amount varies according to the days remaining until the day of arrival booked. If it is possible to book the room again, there is no penalty. That is why we wait for the dates that had been reserved for deciding whether to give the advance back or not. Since bad weather increases problems with the car or doctors more than logical events, we do not consider these cases as mitigating for not applying the penalty.
In Casa de Casal we do not have two rooms in one. There is an area of the house where, behind a door, there are only two rooms (double and two beds). Besides, there is a room with two double beds that can host two adults and two children.
Our rooms, due to size, are double use. Any of them can be DUI (double room for single use). In that case, we apply a 20% discount on the price of the double bedroom.
On the Web, the price of the room, extra beds, breakfast and dinner are separate. More information on the Contact page, you can access by clicking here
Yes, each room has a private bathroom, with shower or bathtub.
We have a room with adapted bathrooms. However, you must take into account that the access ramp to the house from the back entrance is pronounced. Help is needed to go up or down through it. Likewise, the house is built on a rock. It makes it distributed on four levels with stairs. In the case of coming in wheelchairs, you can only access the room and a living room which, in this case, also serves as a dining room.
In Galicia, the regulations for rural houses establish noon as the time of entry and exit. It is not always possible to have the rooms ready at noon if the guest who was staying there leaves at the last minute. We begin the cleaning in the rooms with new guests coming. If the client arrives and is not ready, he must wait. Meanwhile, you will be invited to have a drink.
Yes, it is. If the room were clean, you could even use it. Otherwise, you must wait.
If the day of your arrival is later than 20:00, you must notify. If it is after 23:00, it is necessary to call by phone when you arrive. Those already accommodated have a copy of the main door to come in and out when they prefer.
Yes, we have an exclusive bar service for hosting in Casa de Casal. The schedule is from 9:00 to 23:00. However, you can request it after that time.
In the dining room, there is a kettle and teas for free use. Also, we have boilers in some rooms. As for coffees, it is necessary to request them.
As in most of the rural houses and small country hotels in Galicia, and I suppose that it also happens in the rest of Spain, we do not have a restaurant, but we do have a dinner service for lodgers. It is necessary to book at least 4 hours in advance. It consists of two first (light dish or salad), two seconds (fish or meat) and a dessert. It is not necessary to order three dishes; you can book only one. Price ranges from 17 euros of the full menu with house wine and coffee included, up to 4 euros for appetizers.
do you have dishes for vegetarians?
We can adapt to your diet if you notify us when making the reservation.
We are sorry, but we are not licensed to offer that service.
After having suffered repeated scratches on the doors by pets locked in bathrooms or rooms, we only accept them in the case of groups with reservations of all rooms so that they could stay with their owners.
At Casa de Casal we provide hotel service. For that reason, the price includes sheets, towels, gel, shampoo and hairdryer.
For reasons of space, only some of our rooms have a small fridge, which is empty for full use by our guests.
The house is for room rental, so you cannot use the kitchen. Exceptionally it can be used to prepare lunch, as this service is not available. It can also be used from December to Mars. During this period, we only hire the whole house for groups.
Yes, you can rent it, from December to Mars, but attended by house staff. That is hotel-style.
The whole house has a heating system. In the bedrooms, there is an individual thermostat. In the common areas, we have pellet stoves. Due to the climate of the area, there is no air conditioning. The wide stone walls of the house make thermal insulation during the day. All rooms have a fan to use in the few hot days we use to have in Galicia. Windows have mosquito nets to open the windows of the rooms at night.
We are sorry, but we do not have that service.
The owners live 10 meters from the house. There is a telephone available for customers in case any problem arises outside of customer service hours.
If children up to four or babies sleep with their parents or in cribs, they stay for free. From 4 to 9 years old, they pay only the price of the extra bed. From 12 years old, we also charge the amount of breakfast as if they were adults.
Yes, we have a covered terrace with access from inside the house and two terraces with table and benches in the garden.
You cannot smoke in the house or the rooms. We have places enabled outside and on the covered terrace.
Yes, we have several board games for both adults and children.
The parking area is next to the hotel. It is free, and it can accommodate about 15 cars.
The town is 1 km away. There is a hairdresser, pharmacy, bars and restaurants, stationery, optics, supermarket, haberdashery and bakery.
Our town has a medical centre, but the schedule is limited. If it is necessary to visit a doctor, the closest is the university hospital in Santiago, located 14 km.
From the house, there are several routes to the mountain, the Sacred Peak and a waterfall. You can also make a piece of a pilgrim route, the Vía de la Plata route. In Vedra at 5 km, there is a route along watermills. The San Xoan da Cova, PRG-36 route is 8 km away, and the Toxa river waterfalls route is 24 km away. You can see all the nearby trails on our Environment page.
We are 25 km from Santiago de Compostela airport following main roads and 19 km by secondary roads. The Santiago de Compostela train station is 13 km away.
From Santiago to Lestedo there is a bus service offered by Monbus. The stop in Lestedo is 1 km from Casa de Casal, so we offer a free pick-up service. We also work with the local taxi driver.
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